SwiftData Hub - Client Acquisition
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Summary
Led client acquisition and retention efforts, focusing on lead generation, onboarding, and feedback integration to enhance service delivery.
About
Results-driven professional with comprehensive experience in call center operations, customer support, and administrative management, adept at handling high-volume communications and optimizing workflows. Proven ability to build strong client relationships and resolve complex issues, consistently achieving high customer satisfaction and retention rates. Combines strong digital literacy with exceptional organizational skills to manage multiple tasks efficiently in dynamic environments.
Work
Oxygen X Finance (Subsidiary of Access Holding Plc)
|Contact Center Agent
Abeokuta, Ogun State, Nigeria
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Summary
Managed inbound and outbound customer interactions for loan accounts, resolving issues and negotiating repayment plans to improve debt recovery and customer retention.
Highlights
Managed 150+ daily inbound and outbound interactions, resolving billing and account issues for overdue loan accounts while maintaining a professional and empathetic approach.
Negotiated flexible repayment plans, successfully improving debt recovery rates and customer retention by approximately 25%.
Maintained accurate and detailed records of customer interactions and payment activities in CRM systems, ensuring 98%+ data accuracy.
Collaborated with cross-functional teams to escalate complex cases, enhancing resolution rates and overall customer experience.
Habok Model School (NYSC)
|Computer Instructor
Jos, Plateau State, Nigeria
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Summary
Developed and implemented a digital literacy program and managed student result auditing, significantly enhancing student technological proficiency and data accuracy.
Highlights
Developed and implemented a comprehensive digital literacy program, increasing student ability to effectively use technology for academic and professional pursuits by 25%.
Partnered with school management to input and audit student results on the web portal, achieving 100% data accuracy through meticulous double-checking before final publication.
Organized and led over 7 training sessions on computer tools, systems, and basic software, resulting in an 80% exam pass rate for participants.
GOTV
|Customer Support Representative
Lagos, Lagos State, Nigeria
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Summary
Proactively addressed customer inquiries and complaints, ensuring high satisfaction and loyalty while driving sales conversions through outbound calls.
Highlights
Proactively addressed customer inquiries and complaints through active listening and empathetic communication, ensuring a 90% customer satisfaction rate.
Conducted thorough follow-ups with customers, achieving a 30% increase in customer loyalty by ensuring issues were fully resolved.
Participated in 5 training programs to enhance product knowledge and customer service best practices, improving expertise in diverse customer scenarios.
Conducted 100+ outbound sales calls weekly to prospective clients, effectively presenting product features and benefits, resulting in a 15% increase in sales conversions.
A-One Global Ventures
|Administrative Operations Assistant
Lagos, Lagos State, Nigeria
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Summary
Managed high-volume administrative tasks, including email correspondence, data entry, and scheduling, to optimize operational efficiency and workflow.
Highlights
Managed high-volume email correspondence, maintaining organized inbox systems and achieving 95%+ response timeliness.
Performed accurate data entry, cleaning, and record maintenance in Google Sheets, Microsoft Word, and Excel with 98% accuracy.
Coordinated schedules and appointments using Google Calendar, resolving conflicts and sending timely reminders.
Organized digital files and documentation using Google Drive, significantly improving accessibility and workflow efficiency.
Education
Tai Solarin University Of Education
Ijaiye, Ogun State, Nigeria
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Bachelor of Science
Computer Science
Languages
English
Yoruba
Certificates
Advanced Digital Collections Training
Issued By
Eveready Training Academy
Customer Obsession; Elevating Service Standard
Issued By
MCNOLAS
Skills
Tools
Microsoft 365, Google Workspace, Freshdesk, Asana, Kasookoo Dialer, Zoom.
Soft Skills
Communication, Time Management, Organization, Client Relationship Management (CRM), Data Entry and Documentation, Problem Solving, Attention to Detail, Administrative Support, Sales Strategy, Team Collaboration.